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Purchase Terms & Conditions

Terms and conditions

Please note that tickets are valid for use on the date and time selected at the point of booking. The Design Museum does not offer refunds or exchanges on tickets. Tickets must be presented at the point of entry on the day of your visit. You must be over 18 years to book tickets through DigiTickets.


Please ensure you have your booking confirmation e-mail with you as proof of purchase is required and ID may be requested. Supplementary correspondence will not be accepted. Please note we do not hold waiting lists or allow walk ups for events that are sold out. Please contact the Bookings Office (via should you have any questions regarding this.


Your Booking Reference will be sent to the email address you supplied. Please allow a couple of minutes for this to arrive, and remember to check your junk mail folder if it isn't in your inbox. Please note that we do not send printed tickets.

Please ensure you download and print your e-ticket to bring on the day of your visit. Alternatively please present your ticket on your smartphone to staff on arrival to gain entry into your event or session.


In the event that the Design Museum decides to cancel an event, you will be contacted to arrange a full refund.

Contact details

Should you wish to contact the Design Museum regarding any completed booking, please email or call on +44 (0)20 3862 5937

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Website use

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