Terms and conditions

All tickets to The Design Museum at 224-238 Kensington High Street, Kensington, London W8 6AG with registered charity number 800630 (the ‘Museum’) are subject to these terms and conditions. In booking a ticket, or using a ticket, regardless of whether you were the person who booked it, you understand and agree to these terms and conditions.

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc., whether in booking tickets online or otherwise, will be collected and used in accordance with our Privacy Policy.

The following terms and conditions do not apply to any products listed for sale on the Museum shop website to which separate terms and conditions apply, which can be accessed here Design Museum Shop Terms & Conditions.

Separate terms and conditions apply to Design Museum Academy Workshops, which can be accessed here Design Museum Academy Cancellation Policy. (at checkout, please press the back button once you have read these terms and conditions to complete your purchase)

For learning group visits, please see our seperate learning terms and conditions here Learning Group Terms and Conditions (at checkout, please press the back button once you have read these terms and conditions to complete your purchase)

These terms and conditions do not apply to any ticket purchases made via any authorised agent and you should refer to the authorised agent’s terms and conditions if you have purchased tickets via an authorised agent.

THE DESIGN MUSEUM DOES NOT OFFER REFUNDS OR EXCHANGES ON TICKETS.

Please note that tickets are valid for use only for the number of people, on the date and time slot appearing on the face of your ticket, and can be used for one admission only.

Tickets must be presented at the point of entry on the day of your visit. You must be over 18 years old to book tickets through DigiTickets. You are responsible for entering your details correctly when booking a ticket electronically. When booking a ticket through this website, in addition to agreeing to these terms and conditions, you are also agreeing to the standard terms of use of this website, which can be accessed at https://designmuseum.org/plan-your-visit/contact-information/website-terms-and-conditions.

Entrance

There is no public right of entry into or through the Museum and it is a condition of entry that you abide by the visitor rules in these terms and conditions. The Museum reserves, at its sole and absolute discretion, the right to refuse admission and may on occasion conduct security searches to ensure the safety of visitors. If asked, you must allow our security officers to search your bags when you enter the Museum or when you enter one of our special exhibitions.

You will not be allowed to enter various restricted areas of the Museum ("Restricted Areas") without a valid ticket if the exhibition or event you are attending requires a ticket and is hosted in any of the Restricted Areas.

Any ticket re-sold or transferred for profit or commercial gain without written permission from the Museum becomes void and the holder may be refused entry or ejected from the venue.

Your visit to the Museum, including to any exhibition or event, is at all times subject to any notice to visitors we post on our premises and to the direction, supervision and guidance of our staff, which may include directions in relation to health and safety. Accordingly, the Museum reserves the right to place restrictions on the volume of tickets ordered, number of places available for events and timed entry into gallery spaces.

The Museum as Licensed Premises

The Museum has a premises licence for regulated activities under Licensing Act 2003, pursuant to which we must:

(a) refuse any person entry (or ask any person to leave), if our security officers believe that person to be intoxicated or behaving antisocially;

(b) apply age restrictions and/or require proof of age identification for entry to some events or the supply of some services;

(c) limit the number of people permitted into our premises at any time; and

(d) refuse to serve alcohol or to supply other services to any person who is intoxicated or behaving antisocially.

At the end of evening events, you are asked to leave the premises quietly and with due consideration for our residential neighbours.

Events

Please ensure you have your booking confirmation e-mail with you as proof of purchase is required and ID may be requested. Supplementary correspondence will not be accepted. Please note we do not hold waiting lists or allow walk ups for events that are sold out. Please contact the Bookings Office (via bookings@designmuseum.org) should you have any questions regarding this.

Delivery

Your Booking Reference will be sent to the email address you supplied. Please allow a couple of minutes for this to arrive, and remember to check your junk mail folder if it isn't in your inbox. Please note that we do not send printed tickets.

Please ensure you download and print your e-ticket to bring on the day of your visit. Alternatively please present your ticket on your smartphone to staff on arrival to gain entry into your event or session.

Changes and Cancellation

The Museum reserves the right to:

(a) amend or make alterations to the published details of the event as shall become necessary;

(b) cancel any ticket without notice; or

(c) cancel any event or exhibition without notice.

In any such event, the Museum shall have no liability for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising. Our maximum liability to you shall not exceed the total amount you paid for your ticket. For the avoidance of doubt, nothing in these terms and conditions shall limit our liability to you for death, personal injury or fraud, or any other liability that cannot, as a matter of law, be excluded or limited.

In the event that the Museum decides to cancel an event or a ticket, or the Museum is required to restrict or limit the number of people entering the Museum in any way, the Museum will contact you to offer one of the following options:

(a) where possible, exchange to another date and time for the same event. Where tickets are exchanged for others of a higher value, you must pay the difference at the time of exchange;

(b) exchange to another exhibition or event. Where tickets are exchanged for others of a higher value, you must pay the difference at the time of exchange;

(c) arrange for a virtual product (if applicable); or

(d) a full refund, issued using the same method of payment that you used to purchase the tickets.

The Museum reserves, in its absolute discretion, the right to contact you through any means available (including, but not limited to, email, phone call or registered post) depending on the information you have provided, if any, when booking the ticket.

Please be aware that, if the price paid for your ticket is refunded due to a cancellation, we will not refund the amount of any donation made at the time your ticket was purchased. As a charity, the Museum cannot refund donations except in limited circumstances, such as if your donation has been made as a result of fraud or misuse or in the event of accidental duplicate transactions.

If you are unable to visit the Museum or attend an exhibition or event because of illness or suspected illness, please contact the Museum via bookings@designmuseum.org or call on +44 (0)20 3862 5937.

Health and Safety

In the interests of health and safety, you must not:

(a) smoke anywhere in the Museum (and this prohibition extends to the use of electronic cigarettes and vaping products);

(b) run within the Museum, particularly in the galleries or on staircases;

(c) sit on any stairs or on the colonnade steps;

(d) block or obstruct entrance doors in any way;

(e) leave any children in your care unattended, or allow them to behave antisocially;

(f) climb on any part of the collection, or the fabric of the building including walls, monuments, barriers and columns;

(g) disregard any safety signs or barriers put in place for public protection;

(h) cross barriers, cordons or protective spaces in front of objects on open display;

(i) disregard fire alarms or any directions for the evacuation of the Museum;

(j) use any laser pointer or laser pen (a small handheld device with a power source and a laser diode emitting a very narrow coherent low-powered laser beam) for any purpose within the Museum; or

(k) point or gesture towards people or objects within the collection using sticks, umbrellas, poles, flags or any other object.

You must not touch any collection object on open display, including sculpture or stonework, except as part of our organised events. If you do not comply with this any part of this regulation you may be asked to leave the Museum.

Contact details

Should you wish to contact the Museum regarding any completed booking, please email bookings@designmuseum.org or call on +44 (0)20 3862 5937. We also welcome enquiries, opinions and comments from visitors and members of the public.

Liability for lost items

You must not leave any of your property unattended at any time in the Museum, including in any outdoor areas. We reserve the right to have unattended property removed or destroyed without warning in the interests of safety and security. The Museum shall not be responsible for loss or damage to unattended property.

Online security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Amendments

We may amend these terms and conditions from time to time and we recommend that you check the Museum website for our latest visitor information before visiting.

Personal data

Your activities and involvement with the Museum will result in personal data being generated. This could include:

(a) details of your areas of interest in the Museum's collection;

(b) your attendance at special events;

(c) where you have asked us for information or written to us;

(d) your visits to our websites;

(e) images of you captured by our CCTV systems;

(f) your use of our public wifi and our audio guides;

(g) your purchasing history; or

(h) how you have helped us by volunteering or by donating money or objects to us,

Personal Data

All Personal Data will be processed in accordance with our Privacy Policy, terms of which can be accessed here https://designmuseum.org/privacy-policy.

Third parties

Nothing contained in these terms and conditions is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.

Severance

If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.

Governing law

These terms and conditions are subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.