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FAQs / Help

How do I use my e-ticket?

Following your purchase you will receive a booking confirmation e-mail containing a unique reference number with a barcode representing your order. Please ensure you download or print out your e-ticket ahead of your visit. At the gallery entrance you will be asked to present this to redeem your tickets and gain entry.

Can I purchase a ticket at the Design Museum or on the day?

Tickets to our paid exhibtions can be purchased upon arrival. Onsite ticket sales are subject to ticket availability.

We recomend booking tickets in advance via our website to gurantee your entry to the exhibiton.

Is entry to the Design Museum permanent collection included in my event ticket?

Entry to our permanent collection - "Designer Maker User" and our temporary free displays does not require a ticket. You will be able to enter these spaces for free everyday between 10:00 and 17:45.

Who qualifies for a Concession ticket?

Concession tickets are provided to NHS workers, seniors (over 60 years), Individuals with disabilities and job seekers.

Individuals with disabilities are additionally entitled to receive a complimentary ticket for a carer to our temporary exhibitions. Should you require a complimentary ticket to an exhibition, please e-mail the Bookings Office via bookings@designmuseum.org to request this, providing details of your booking. 

I'm a member. How do I access exhibitions?

Paid Exhibitions
Members can access paid exhibitions for free showing their digital membership pass at the gallery door. No need to pre-book tickets in advance.

Displays museumwide

Displays across the museum can be accessed without showing any proof of membership.

Preview Days
Members must pre-book free tickets for these special events, but show their digital card at the event for check-in.

Further questions

For access and practical information, instructions on how to reach the Design Museum, and details about the shop and family visits, please follow the link below to the "Plan Your Visit" page of the Design Museum website:

https://designmuseum.org/plan-your-visit