FAQs / Help
Please click on a question to see the answer…
How do I use my E-ticket?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Please ensure that you download and print out your e-ticket or present your digital ticket on your smartphone to staff on arrival to gain entry.
Do you issue refunds?
Due to the popularity of our events, we do not issue refunds or exchanges on any bookings. It is the responsibility of the booker to ensure they are selecting the correct tickets at the time of booking.
Can I purchase a ticket in the Museum or on the day?
Tickets can be purchased for all events in the Museum dependent on ticket availability. We strongly advise that you purchase your tickets in advance to avoid disappointment.
Is museum entry included in my event ticket?
Entry into the building is free, however you do require a ticket to view our ticketed displays and events.
Please note that the Museum is a public building and general entry is free of charge and no booking to view the permanent collections or building is required.
What time should I arrive?
You must arrive at the Museum no earlier than 10 minutes before your event or session starts. Please make your way to the entry point for your session or event at the time stated on your ticket. Please be aware that each event or session will start promptly and unfortunately we cannot wait for late arrivals.
For access and practical information, instructions on how to reach the museum,and details about our café,shop and family visits please follow the link below to the ‘Plan Your Visit area of the Design Museum website-