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FAQs / Help

How do I use my e-ticket?

Following your purchase you will receive a booking confirmation e-mail containing a unique reference number with a barcode representing your order. Please ensure you download or print out your e-ticket ahead of your visit. At the gallery entrance you will be asked to present this to redeem your tickets and gain entry.

Do you issue refunds?

If your pre-booked slot or the exhibition have to be postponed again or cancelled due to Covid-19 and the introduction of new lockdown measures, you will be able to donate your ticket to support the museum through the crisis - otherwise you will be entitled to a full refund of your tickets.


Can I purchase a ticket at the Design Museum or on the day?

You will need to pre-book your tickets online and new measures have been introduced to ensure all visitors and staff can feel safe.

Please purchase your tickets in advance to avoid disappointment.

Is entry to the Design Museum included in my event ticket?

The museum has partially reopened with access only to temporary exhibition Electronic: From Kraftwerk to The Chemical Brothers

You will need to book a ticket in advance. Members enjoy free tickets which can be booked via an exclusive link shared via email. 

Please note the museum's permanent display 'Designer Maker User' will be temporarily closed until further notice.

Who qualifies for a Concession ticket?

Concession tickets are provided to NHS workers, seniors (over 60 years), Individuals with disabilities and job seekers.

Individuals with disabilities are additionally entitled to receive a complimentary ticket for a carer to our temporary exhibitions. Should you require a complimentary ticket to an exhibition, please e-mail the Bookings Office via to request this, providing details of your booking. 

I'm a member. How do I access exhibitions?

Paid Exhibitions
Members can access paid exhibitions for free showing their digital membership pass at the gallery door. No need to pre-book tickets in advance.

Displays museumwide

Displays across the museum can be accessed without showing any proof of membership.

Preview Days
Members must pre-book free tickets for these special events, but show their digital card at the event for check-in.

Do I need to book a timeslot for my visit?

All tickets to Electronic: From Kraftwerk to The Chemical Brothers are sold on a 15 minutes long timeslot basis. 

While, all tickets to Beazley Designs of The Year and Margaret Calvert: Woman at Work have are sold on a 30 minutes long timeslot basis.  

These timeslots dictate time of entry only. Electronic tickets are timed to a maximum of 1 hour and 30 minutes. Beazley Designs of The Year tickets are timed to a maximum of 1 hour.

Further questions

For access and practical information, instructions on how to reach the Design Museum, and details about the shop and family visits, please follow the link below to the "Plan Your Visit" page of the Design Museum website: