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FAQs / Help

How do I use my e-ticket?

Following your purchase you will receive a booking confirmation e-mail containing a unique reference number with a barcode representing your order. Please ensure you download or print out your e-ticket ahead of your visit. At the gallery entrance you will be asked to present this to redeem your tickets and gain entry.

Do you issue refunds?

Due to the popularity of events, the Design Museum does not issue refunds or exchanges. It is the responsibility of the booker to ensure they are selecting the correct tickets at the time of booking.

Can I purchase a ticket at the Design Museum or on the day?

Tickets can be purchased for all events and exhibitions at the Design Museum ticket desk, subject to availability. We strongly advise that you purchase your tickets in advance to avoid disappointment.

Is entry to the Design Museum included in my event ticket?

Entry into any of the Design Museum's temporary exhibitions is not included as standard with events tickets. When entry is included this will be stated on the Design Museum website or the relevant event booking page.

Please note that the Museum is a public building and general entry to the permanent display "Designer Maker User" gallery is free of charge, with no prior booking required. School groups are requested to book their visits into this space via https://designmuseum.digitickets.co.uk/event-tickets/7949?catID=7189&

Who qualifies for a Concession ticket?

Concession tickets are provided to all those aged 60 and above, jobseekers and individuals with disabilities.

Individuals with disabilities are additionally entitled to receive a complimentary ticket for a carer to our temporary exhibitions. Should you require a complimentary ticket to an exhibition, please e-mail the Bookings Office via bookings@designmuseum.org to request this, providing details of your booking. 

Is it possible to redeem an Art Fund pass discount online?

At present it is not possible to redeem a discount for Art Fund pass holders when purchasing tickets online.

To redeem this discount, please present a valid Art Fund pass at the Design Museum ticket desk, whereupon the discounted tickets will be sold to you.

We apologise for any inconvenience this may cause. 

I'm a member. How do I book free entry into your exhibitions?

Design Museum members do not need to book entry to visit exhibitions. Please present your membership card at the gallery entrances to be permitted entry.

Design Museum members enjoy free, unlimited entry to all exhibitions, priority access to a vibrant programme of talks and events plus discounts in the shop, cafe and restaurant. To see all the benefits of being a member of the Design Museum, and to join, please visit https://designmuseum.org/become-a-member. 

Do I need to book a timeslot for my visit?

All tickets to temporary exhibitions are sold on a day-long timeslot basis, with no need to select a specific timeslot for your visit. Visitors are welcome to attend the exhibition on any time throughout the date of their ticket, up to last gallery entry at 17:00. All galleries close at 17:45, ahead of general building closure at 18:00. 

Further questions

For access and practical information, instructions on how to reach the Design Museum, and details about the café, shop and family visits, please follow the link below to the "Plan Your Visit" page of the Design Museum website:

https://designmuseum.org/plan-your-visit